How to Order

#How do i place an order?
Ordering from WIRACANA is easy!
Once you find an item you would like to purchase, simply click the "Add to Cart" button in that product's description page.
You can check the contents of your shopping cart at any time by clicking the "Cart" button at the top of the page.
If you decide to remove an item from your cart, just click "Delete" to the right of the product you would like to remove.
You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the "Update Quantity" button at the bottom of the shopping cart page.
Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater than the quantity available, your purchase quantity will reflect the maximum quantity available).

#Where is my order?
If you placed an order more than 10 days ago and would like to find out the status, please send an email to info@wiracana-handfan.com or +62-811-393-6600 (via Whatsapp) and include your name, order number, and email address.
A member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we expect it to be shipped.

#What forms of payment to you accept?
WIRACANA accepts payment by Bank Transfer via BCA or BNI and by Credit Card Visa, MasterCard via PayPal or DOKU Wallet.
Please note that credit cards will be charged only after an order has shipped from our fulfillment center, although an authorization will be obtained at the time the order is placed.

#How long will my order take to arrive?
On average, orders arrive to the destination address in (2-5 days INDONESIA) & (1-3 weeks OUTSIDE INDONESIA). The delivery time will depend primarily on two factors: item availability and shipping service.


Item Availability:

Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery time frame.

Shipping Service:

During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the "Calculate Shipping" link in the shopping cart. Note some items carry a special delivery timeframe that may differ from that of other items from the same region -- these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout).

If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.

#How do I return an item?
Refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA), please send an email to info@wiracana-handfan.com or +62-811-393-6600 (via Whatsapp) during this 60-day period to qualify for a refund.

If your return is in any way a result of an error by WIRACANA, we will provide you with a prepaid return label and will happily refund all applicable shipping costs paid on the product(s) you are returning.

If the return is not the result of an error by WIRACANA, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s).

Please send your return using a reliable carrier that offers tracking (such as JNE, TIKI, EMS by POS INDONESIA, UPS, FedEx, Priority Mail, etc).

It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center.

No refunds will be available after the 60-day returns period has expired.